Kiln Shipping Information
The most important thing to remember is that almost all kilns ship for FREE to the contiguous United States. If you need a kiln shipped outside of the lower 48 please contact us by phone at 314-963-0180 or email email@example.com to obtain a freight quote.
You probably realize that kilns can be very heavy and you may be nervous about ordering one online and having it shipped, but we will help you make the process smooth and easy.
Most kilns ship on a truck rather than by UPS, but don't worry, because just like a UPS shipment we handle all the paperwork and logistics.
Receiving a Kiln
Kilns are shipped on wooden pallets or crated in wooden boxes and delivery by a trucking company does not include unpacking the kiln, moving it into your building or hauling away any packing materials. If your kiln is being delivered to a residential location or a location without a loading dock we will request a lift gate so the kiln can be removed from the truck and placed on level ground. When the truck arrives the driver will unload the kiln and move it on the pallet or crate to a location near the truck. Most drivers are accommodating and will place the kiln in a reasonable location at your request BUT trucking companies are only required to unload the kiln from their truck so you should have a plan in place to move it to the final location. All kilns come with instructions on how to unpack and move your new kiln. For residential deliveries freight companies will schedule a delivery window with you in advance so you can be prepared to move your kiln to the final location.
Kiln Inspection and Damage
- It is YOUR responsibility to inspect merchandise prior to the delivery agent's departure. Inspecting your shipment includes checking for missing items as well as looking for damage to the items and the packaging. We have a signed BOL (Bill of Lading) stating that the shipment left our warehouse complete and in good condition so it is critical you inspect BEFORE signing for receipt. If you sign the receipt without a note indicating damage and/or missing items it is VIRTUALLY IMPOSSIBLE for us to file a claim on your behalf.
- If the merchandise OR packaging appears to be damaged in any way, please note the damage on the freight bill and retain a copy (a photo of the paperwork is fine). This will aid in the return/replacement process. In the case of damage you may refuse the delivery. If you do this you must contact us immediately so we can work with the carrier to resolve the issue.
- If damage is discovered after the driver has left, contact us IMMEDIATELY. If you do not contact us within 5 days damage claims CANNOT be made with the carrier and you will be responsible for repair costs. As long as damage is reported to us within 5 days we can file a claim to get it repaired. For this reason it is critical you open and inspect all freight deliveries before the window closes.
When you buy a kiln from Krueger Pottery Supply and you live within 150 miles of our location in St. Louis or staff typically delivers your kiln on one of our delivery trucks. Our staff will unpack your kiln and set it up in your building. We are not licensed electricians so we cannot do any electrical work on your home or businesses electrical system to install a kiln. Consult a qualified electrician to have a circuit run or check your existing configuration. We will also haul away all trash and packaging at your request. Cardboard and packaging are recycled if at all possible.