Orders placed in advance can still be picked up at the loading dock.

Kiln Shipping Information

Kiln Shipping Information
The most important thing to remember is that almost all kilns ship for FREE to the contiguous United States. If you need a kiln shipped outside of the lower 48 please contact us by phone at 314-963-0180 or email to obtain a freight quote.
You probably realize that kilns can be very heavy and you may be nervous about ordering one online and having it shipped, but we will help you make the process smooth and easy.
Most kilns ship on a truck rather than by UPS, but don't worry, because just like a UPS shipment we handle all the paperwork and logistics.

Receiving a Kiln
Kilns are shipped on wooden pallets or crated in wooden boxes and delivery by a trucking company does not include unpacking the kiln, moving it into your building or hauling away any packing materials. If your kiln is being delivered to a residential location or a location without a loading dock we will request a lift gate so the kiln can be removed from the truck and placed on level ground. When the truck arrives the driver will unload the kiln and move it on the pallet or crate to a location near the truck. Most drivers are accommodating and will place the kiln in a reasonable location at your request BUT trucking companies are only required to unload the kiln from their truck so you should have a plan in place to move it to the final location. All kilns come with instructions on how to unpack and move your new kiln.

Kiln Damage
If you see obvious damage to the kiln packaging or crate note the damage on the paperwork that the trucking company asks you to sign for receipt and if possible take a picture of the damaged packaging. If you find damage later (concealed damage) please contact us within 10 days of receiving your kiln. Many freight companies will not process claims after 10 days so it is very important to unpack and inspect your kiln as soon as possible even if you are not ready to install it. Kiln damage is very rare since manufactures ship thousands of kilns every year and have learned to do it very well.

Local Delivery
When you buy a kiln from Krueger Pottery Supply and you live within 150 miles of our location in St. Louis or staff typically delivers your kiln on one of our delivery trucks. Our staff will unpack your kiln and set it up in your building. We are not licensed electricians so we cannot do any electrical work on your home or businesses electrical system to install a kiln. Consult a qualified electrician to have a circuit run or check your existing configuration. We will also haul away all trash and packaging at your request. Cardboard and packaging are recycled if at all possible.