Shipping and Delivery Policy
A note about the "Availability" status you see on each one of our products:
- Unfortunately these are not real time stock statuses, but are meant to show which products we normally keep in stock and which are special order.
- If an item does not show "Stock Item" as its status, it will show an approximate lead time for shipping.
- If you are making a special trip to our store for an item please call or email us to ensure the item you want is in stock even if it’s listed as “Stock Item”.
Krueger Pottery Supply ships small orders by UPS. UPS picks up from our store once daily (Monday-Friday) between 4 - 4:30PM CST. We strive to ship orders the same business day they are placed (next business day for orders placed during off hours), but unfortunately we cannot guarantee order processing times. If you are placing a TIME CRITICAL order please call us to discuss transit times and guaranteed shipping options. Orders placed before 3PM CST normally leave our store at 4:30PM CST and enter the UPS system.
Krueger Pottery Supply ships small orders by USPS (US Mail). USPS picks up from our store once daily (Monday-Saturday) between 10a - 2:30PM CST. We strive to ship orders the same business day they are placed (next business day for orders placed during off hours), but unfortunately we cannot guarantee order processing times. If you are placing a TIME CRITICAL order please call us to discuss transit times and guaranteed shipping options.
Transit times refer to the number of business days your shipment is expected to take once it enters the UPS system. The shipping day is NOT counted in the transt time.
- UPS Ground - One to five day delivery time depending on destination. (Typically one day in the St. Louis, MO vacinity)
- UPS 3 Day Select - Delivers by the end of the third business day
- UPS 2nd Day Air - Delivery by the end of the second business day
- UPS Next Day Air Saver - Next business day delivery by 3:00 or 4:30pm where UPS Next Day Air delivery is comitted by 10:30am or noon, respectively
- UPS Next Day Air - Next business day delivery by 10:30am, 12:00 noon, or end of day depending on destination
If you place an order online or by phone we will send you a tracking number when your order ships so you can track its progress.
UPS Shipping Damage
Although we package items as carefully as possible damage does occur occasionally. If you receive a damaged shipment from UPS and the damage is obvious make a note when signing for the shipment and inspect the merchandise for damage. If damage occurs save all packaging materials and contact us ASAP!
KRUEGER POTTERY SUPPLY DELIVERY
Krueger Pottery Supply has two trucks for local deliveries. Our pickup truck can hold up to 1000lbs and our Isuzu NPR can hold 6000lbs. We deliver within 25 miles in either of these trucks up to their maximum capacities for $30. If you are located outside of our 25 mile radius the fee is $1.25 per mile on top of the $30 flat fee. For example if you are 26 miles from our location your delivery fee is $31.25.
- Our drivers will NOT take products up or downstairs (Kilns excluded)
- Our drivers will make delivery inside your building as long as it does not require them to traverse stairs
LTL (TRUCK) SHIPMENTS
Krueger Pottery Supply is able to ship larger orders on pallets by truck. Unfortuantely our website does not calculate live rates like it does with UPS, so if you want to place a large order online select "Quote" as your shipping option and we will contact you ASAP with a shipping quote.